Covid-19 updates for Bella Twins Designer customers

Follow this page to learn the latest updates and what they mean for you

Along with the safety of our employees, our priority is to continue supporting online merchants. 

 

We think that it's especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality.

 

We'll continue to share information on this page, so check back often.

Latest update

July 22, 2020

We're now ready to take on orders with new embroidery products in the US. However, even after picking up the pace with fulfillment and re-enabling our all-over print category, we see that we still need to take extra care handling the incoming order volume in the US and Mexico.

To keep orders moving, we're setting up a temporary limit for adding new all-over print and embroidery products through the Product Push Generator for customers located in the US and Canada.

The limit is currently 2 products per day for both categories which means customers in the US and Canada can add either:

2 all-over print products

2 embroidery products

or one product from each category

The limit is reset 24 hours after the second product is added.

We'll keep monitoring our data to see when we can increase the daily limit. We hope that in the coming weeks we'll be able to introduce a similar limit for adding new DTG products as well, and that by mid-August all product categories in the US will be back to normal.

Our average fulfillment times are relevant for orders that come in after the date the averages are calculated, and don’t apply to older orders. We’re still following FIFO (first in, first out), and still have some older orders that came in June—we plan on starting fulfilling them within July.

The products already live on your store aren't affected, and we're still accepting incoming orders in all categories. 

Here are 5 things we strongly encourage you to do:

Explore the non-apparel category—some products are fulfilled in 2–5 business days and previously disabled products such as Throw Blankets are back

Target the European market—fulfillment is up to speed

Put a temporary pause on adding new designs or products with slow fulfillment


Keep checking in with our latest updates and fulfillment estimates

Customer Support emails still take 2–4 days, and our chat is available during US business hours on Mon–Fri. We're continuing to scale our team and train new teammates to be able to get back to you as fast as possible.

To keep your store running as smoothly as possible, please make sure to regularly check in with the latest fulfillment estimates published below.

We'll continue posting updates as they come. Thank you for your patience and for reading.

Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.

Shipping Policy

Follow this page to learn the latest updates and what they mean for you

For all ecommerce businesses, one of the best ways to increase order volume is to build trust with online shoppers as they navigate your online store. Developing a detailed shipping policy that’s easily found on your website is a great way to do this.

With increasing demand online and online shopping, we are working on a continuous screening system and adopting cleansing and packaging methods that in turn keep the products intact until they arrive at your home.

The shipping process and current shipping policies are committed to global health and safety rules against epidemics around the world. There will be no product shipped without going through the safety check of international shipping agencies.

Resources for Businesses Shipping Orders During COVID-19

Follow this page to learn the latest updates and what they mean for you

COVID-19

DAILY UPDATE

COVID-19 UPDATE


IS THEBELLASDESIGNER.COM STILL OPEN TO SHOP ONLINE?
Yes, THEBELLASDESIGNER is open 24/7 and will be adding
new arrivals daily!

IS THERE A DELAY IN SHIPPING?
Our warehouse team is currently limited to keep the work
place a safe space, but we are doing our best to get your
orders to you in a timely manner. If we are unable to ship, we’ll
update you via email and all orders and items on orders
will be held until we’re able to ship them to you.

CAN I STILL RETURN ITEMS?
Yes, we are also extending our return policy to 90
days from delivery date until further notice.

IS CUSTOMER SERVICE AVAILABLE?
Yes! Our customer service team may be contacted via
email - thebellasdesiner@gmail.com 

email - info@mishastyle.com

ARE YOUR RETAIL LOCATIONS OPEN?
Until further notice, all THEBELLASDESINER.COM retail locations
are temporarily closed.

As always, but especially now, we appreciate every single
one of our babes that continue to ride with THEBELLASDESINER.COM.
We’re all in this together.

Join our mailing list

and get 10% off

  • transparent-instagram-icon-social-media-
  • transparent-facebook-icon-social-media-i
  • transparent-snapchat-icon-social-media-i
  • pinterest
  • Misha Style
  • telegram
  • transparent-whatsapp-icon-social-media-i
  • Email

© 2023 by NOUS. Proudly created with mishastyle.com